I have a credit balance in my fee account. How do I apply for a refund?

If you are funded (i.e. if your fees were paid by NSFAS, bursary or scholarship), please contact your Financial Aid Advisor for assistance. If self-paying, you can submit your completed refund form directly to the Fees Office on your Campus. Refund forms may be downloaded from the Student Portal. Completed forms may be sent to Student fees via https://freshdeskportal.ukzn.ac.za. Follow these steps:

• Click on the “Submit a ticket” tab which is located at the top-right corner of the page. 
• Select “Student Fees” from the drop-down menu. 
• Fill in the required fields including a clear explanation of your query and attach all supporting documents. Click on the Submit button once all fields have been completed. 

Supporting documents must include proof of payment(s) and a permission letter from the payer if the payment was not done by the student. Please note that the refund process may take up to 14 working days to be finalised. Payments to third parties may take up to a month to finalise.